Terms of service

Shopping with Printorb

These terms apply when you order products or custom prints from Printorb’s New Zealand online store. Please read the product description and your selected size, material, colour and other options before ordering.

Made-to-order products

Our products are made to order. Photographs may show example colours. Your order will use the options recorded at checkout. Please allow 3–5 business days before dispatch, followed by the delivery time described in our shipping policy.

Prices and payment

Prices are in New Zealand dollars. Printorb is not registered for GST and does not charge GST. The price and any shipping charge are shown at checkout before payment.

Custom print files

Please upload only files that you are entitled to have printed. We check files before printing and will contact you if clarification is needed or a file cannot be processed as ordered. Your custom print’s price and selected options are recorded at checkout.

Changes to an order

Shipping and returns

We currently ship within New Zealand. Please read our shipping policy for production and delivery estimates and shipping charges.

We do not offer returns, exchanges or refunds for a change of mind. If an item is faulty, damaged, incorrect or does not match its description, please contact us. Our return and refund policy explains how we handle these issues.

Nothing in these terms or our policies limits your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or other applicable New Zealand consumer law.

Contact

For questions about an order or these terms, use our contact form. Please include your order number when relevant.